Onyx / Waist Pack

At Mouracuir, we are dedicated to providing premium luggage, leather goods, duffle bags, and backpacks with a seamless shopping experience. Please review our policies below.

1. Pick-Up Policy

• We offer a Pick-Up Only option for customers who prefer to collect their orders in-store.
• Orders can be picked up at your convenience from our Montreal location.
• This ensures a secure, efficient, and contactless shopping experience.

2. Shipping Policy

National Shipping (Canada-Wide)

• We provide nationwide shipping for all online orders.
• Orders are processed promptly and shipped with reliable carriers to ensure safe and timely delivery.

International Shipping

• We offer international shipping to select destinations.
• Shipping costs, delivery times, and customs duties vary by country.
• Customers are responsible for any applicable import taxes or duties upon arrival.

For specific international shipping inquiries, please contact our customer service team before placing an order.

3. Exchange Policy (No Refunds)

• Exchanges are accepted within 7 days of purchase.
• Items must be unused, in original condition, and with all tags attached.
• Refunds are not available—only exchanges for another product of equal value.

4. Defective Item Returns

• If you receive an item with a manufacturing defect, it can be returned within 2 days of purchase.
• The item will be inspected, and a replacement will be provided if applicable.

5. Important Notes

• Refunds are not provided under any circumstances.
• The 7-day exchange window offers flexibility for a stress-free shopping experience.
• International customers should review customs policies in their country before ordering.

For further assistance, visit us at Mouracuir Montreal or contact our support team. We appreciate your trust in our products and look forward to serving you!